Effective Date: August 2024
Thank you for shopping with Laptology. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our Refunds and Returns Policy below to understand how to return products and request a refund.
1. Return Eligibility
1.1 Timeframe: You may return products within 14 days from the date of receipt. Products must be returned within this period to qualify for a refund.
1.2 Condition: To be eligible for a return, products must be:
- Unused and in the same condition as when you received them.
- In the original packaging, including any accessories, manuals, and documentation.
- Free from any damage or alterations.
1.3 Non-Returnable Items: Certain items are non-returnable, including:
- Customized or personalized products.
- Opened software or electronic media where the seal has been broken.
- Products that are marked as non-returnable at the time of purchase.
2. How to Initiate a Return
2.1 Return Request: To initiate a return, please follow these steps:
- Contact Us: Email us at [Admin@laptology.net] with the subject line “Return Request.” Include your order number, a description of the issue, and any relevant photos of the product.
- Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please do not return any items before receiving this authorization.
2.2 Prepare Your Return: Pack the item securely in its original packaging. Include the RMA number and a copy of your original receipt or proof of purchase inside the package.
3. Return Shipping
3.1 Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item). In such cases, we will provide a prepaid shipping label.
3.2 Address for Returns: Ship the return to the address provided with your RMA instructions. Ensure that the package is properly insured and tracked. We are not responsible for lost or damaged items during return shipping.
4. Refunds
4.1 Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
4.2 Restocking Fees: A restocking fee of up to 15% may be applied to returned items if they are not in their original condition or packaging. This fee will be deducted from your refund amount.
4.3 Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part. The cost of return shipping will be deducted from your refund amount if applicable.
5. Exchanges
5.1 Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the replacement item.
6. Damaged or Incorrect Items
6.1 Reporting Issues: If you receive a damaged or incorrect item, please contact us within 7 days of receipt at [Admin@laptology.net]. Include your order number, a description of the issue, and any relevant photos.
6.2 Resolution: We will investigate the issue and, if it is due to our error, we will provide a prepaid shipping label for the return and issue a full refund or send a replacement at no additional cost.
7. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us:
Laptology
Email: [Admin@laptology.net]
Website: [Laptology.net]
8. Policy Updates
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
Thank you for your understanding and cooperation. We appreciate your business and are here to assist you with any questions or concerns you may have about our Refunds and Returns Policy.